Online survey blog

18 DEC 2013

Access to partially completed surveys

New pack of changes (with number 8.8) is waiting for you at mysurveylab.com. This time we focused on survey reports improvements and making contacts module more robust.

14 OCT 2013

We are improving our online survey software

New mysurveylab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you.

21 OCT 2013

CSAT, NPS or CES

It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES.

13 SEP 2013

Voice of the Customer

Do you know what your clients and users talk about your company, products or services? What they like and what annoy them? Voice of the Customer can help you find answers for these questions.

06 SEP 2013

Semantic scale in online surveys

Semantic scale, also known as semantic differential or Osgood scale (from the name of it creator - American psychologist Charlesa E. Osgood, 1916-1991) is commonly used for evaluation of attitudes, products or services.

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