Online survey blog

14 AUG 2014

Omnibus surveys

Omnibus surveys (omnibus study) are kind of multi-subject qualitative research, used to collect information on multiple subjects. Usually questionnaire is created using questions that come from different companies. Each company pay only of selected questions. This way cost of reaching respondent and data collection is split between several clients and can be much lower than it would be for the same survey performed for only one client. Read more ...

27 DEC 2013

Thanks for great 2013!

2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export. Read more ...

18 DEC 2013

Access to partially completed surveys

New pack of changes (with number 8.8) is waiting for you at mysurveylab.com. This time we focused on survey reports improvements and making contacts module more robust. Read more ...

14 OCT 2013

We are improving our online survey software

New mysurveylab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you. Read more ...

21 OCT 2013

CSAT, NPS or CES

It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES. Read more ...

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