Online survey blog

13 SEP 2013

Voice of the Customer

Do you know what your clients and users talk about your company, products or services? What they like and what annoy them? Voice of the Customer can help you find answers for these questions. Read more ...

06 SEP 2013

Semantic scale in online surveys

Semantic scale, also known as semantic differential or Osgood scale (from the name of it creator - American psychologist Charlesa E. Osgood, 1916-1991) is commonly used for evaluation of attitudes, products or services. Read more ...

04 SEP 2013

Survey question comments

mysurveylab.com 8.5 online survey software is ready. This time changes are focused on survey design features, including survey question comments and control of number of selected answer choices. Read more ...

26 AUG 2013

5 Why

5 Why (5W) is iterative question asking technique used to explore cause-effect relationship underlying a particular problem. Technique has been originally developed by Sakichi Toyoda and used in Toyota Motor Corporation during the evolution of manufacturing methodologies. It gained big popularity and is used by such methodologies like Kaizen, Lean, Six Sigma. Read more ...

13 AUG 2013

mysurveylab + salesMANAGO integration

Have you ever thought how to measure customer satisfaction from your sales force activity? Thanks to MySurveyLab and salesMANAGO integration this task becomes really simple. You don't need any IT or technical knowledge to integrate both tools and what is important our solution will allow you to measure satisfaction precisely in a point when client finished contact with sales representative. Read more ...

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