Online survey blog

16 APR 2015

Things you should know about your NPS survey respondents

NPS

Net Promoter Score (NPS) is a popular customer loyalty measurement methodology. Recently, not without a cause, it’s become very popular among marketing and sales professionals. The methodology assumes that in order to conduct an effective study of customer loyalty it’s enough to ask just this one question :

team work

05 JUN 2015

Effective team work

We work every day to make mysurveylab.com better tool for you and your organization. We want our online survey software better support your work and your research projects. We have just made next step on our way for perfect surveys software. We are happy to give you new system version, this time labelled with number 9.1. Among many changes you will find new user management module and better team work features.

CSAT

01 APR 2015

Satisfaction or loyalty – what to survey?

Do you know that customers satisfied with your service won’t necessarily return to you? The correlation between customer satisfaction and loyalty is not as straightforward as it may seem.

25 MAR 2015

Drafting a survey? Beware of these common mistakes

In the case of survey based research it’s not just about WHAT you want to ask. It’s also as much about HOW you formulate your questions. Otherwise you might end up with data that is false or of poor quality. Good questions are clear and they don’t raise any doubts at the time of completing the questionnaire. Bad questions may include answer suggestions or they can even make it impossible to give a truthful answer and as a result they are discouraging. What kinds of questions should you avoid?

17 MAR 2015

Online surveys used in EU funding project

Thanks to online surveys it was possible for us to reach the intended indicators and aquire EU funding.

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