Online survey blog

18 OCT 2012

Mystery shopper

Surveys show that satisfied customer will share his / her positive experiences with 3 - 5 people, unsatisfied will share his / her negative experience with 8 - 10 people.

21 MAY 2012

ISO 9001 - Customer satisfaction

In ISO 9001 quality standard customer satisfaction and satisfaction measurement tools plays very important role. Quality Management System implementation and "Plan, Do, Check, Act" structure introduced by ISO 9001 ensures that client needs will be taken into consideration and properly addressed.

29 FEB 2012

Satisfaction surveys

The importance of satisfaction is often underestimated, but satisfied customers and employees often determine market success of the company. Satisfied customers are often less price sensitive, more willing to buy and recommend your products or services to the other customers.

04 AUG 2011

Net Promoter Surveys (NPS)

For all our users that use NPS (Net Promoter Score) to measure customer loyalty we prepared new functionality that simplifies and automates this process.

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