CX | Customer experience

Understand your customers needs and motivations.


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Customer satisfaction Customer Experience
Improve customer satisfaction. Conduct customer experience surveys.
Net Promoter Score (NPS / NPS2) Voice of the Customer (VOC)
Build and measure customer loyalty (Net Promoter Surveys).

+ Survey Example
Understand your customers behavior, motivations and needs.
Processes Customer segmentation
Examine your company processes to ensure they are customer-centric. Prepare customer segmentation.

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Survey example - NPS

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