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FAQ

Account settings

You can change your account settings any time. Each change has to be confirmed. In order to provide maximum level of security we require to enter password after each settings change.

USER INFORMATION

Change your name, last name and email address.

BILLING INFORMATION

Change your billing information. This information will be used on your invoices.

NOTE. Billing information is needed only if you require invoice for the purchased services.

SYSTEM SETTINGS

Change your working language, time zone, and data format. It is important to set correct time zone, because it will have an impact on survey finish date / time if selected.

You can select between three different date formats DD-MM-YYYY, MM-DD-YYYY, YYYY-MM-DD, where DD is day, MM - month, and YYYY - year.

Set code pages for export. Default code page is UFT-8 (Unicode)

ZENDESK INTEGRATION

Change Zendesk integration settings.

SLACK INTEGRATION

Change Slack integration settings.

NEWSLETTER

Change newsletter settings. Subscribe or unsubscribe to news and tips from mysurveylab.com.


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