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FAQ

FTP access

This functionality will allow you to view and read survey reports using FTP / FTPS (FTP over SSL) protocol. You won't be able to modify or delete your reports. In order to modify or delete your surveys please sing into your  account with administrator role.

NOTE. Access to FTP is protected with a firewall. Access require registration of IP address of the computer that will be used to connect with the service on the mysurveylab server.

NOTE. Access to FTP is restricted only to the users that have Administrator role in the system.

To connect with FTP service you will need FTP clients. Web browsers like Firefox, IE or Chrome can support FTP protocol.

Configuration

FTP connection configuration :

  1. enter host name : ftp.mysurveylab.com
  2. enter FTP port number : 21
  3. enter login (same as for mysurveylab account)
  4. enter password (same as for mysurveylab account)

FTPS connection configuration :

  1. enter host name : ftps.mysurveylab.com
  2. enter FTPS port number : 990
  3. enter login (same as for mysurveylab account)
  4. enter password (same as for mysurveylab account)

Catalog structure

Catalogs reflect structure of surveys in the application. System automatically refreshes reports available on FTP and overwrites old files with new one. Files always contain full set of responses collected for a given survey.

NOTE. FTP server contains only reports for surveys that have collected responses. If survey has been created but has no responses it won't be visible on the FTP server.

survey results file structure on FTP

survey:1 - main catalog of survey no.1
   all-reports
   collect:1 - collector no.1, catalog contains files in .csv, .xls, .xlsx, .sav and .por formats. All files contain same set of data but in a different format.
 

NOTE. FTP (File Transfer Protocol) - is a standard network protocol used to transfer files from one host to another host over a TCP-based network, such as the Internet.

* Option available in Enterprise plan.