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Collector options

Collectors allows you to collect response for a survey. Each survey can have any number of collectors with individual settings. You just need to enter collector title. All other parameters have been predefined for you for easy change and set up.

To create new collector :

  1. press + ADD COLLECTOR button
  2. change collector name

Additionally you can define how the responses will be collected.

BASIC CONFIGURATION

Set survey distribution method

  1. URL Link, Web Widget. Select this option if you want to collect responses through web link (URL), Facebook, pop-up, or web widget.
  2. email / SMS invitations. Select this option if you want to send survey invitation directly from mysurveylab system, as an email, SMS or email embedded survey.

NOTE. SMS length is limited to 160 characters and if you use special national characters (e.g. special characters for languages like polish, czech, ...) it may be limited to 70 characters. It is SMS standard limitation. It means that you message will be divided into parts and the cost to send such message will be higher. Although on your respondent device it may be visible as a single message.


Survey behaviour after completion
 
  1. Jump to website. After survey completion respondent will be automatically redirected to selected web site. For example https://mysurveylab.com
  2. Close browser tab / window. After survey completion system automatically will close a tab or window in which survey have been opened.
  3. Display summary report. After survey completion system will automatically display report with survey results.
  4. Start new response. After survey completion respondent will be automatically redirected to the first page of a survey.

Non-active message. Define message that respondent will see for a closed collector.

Email notifications

  1. Set email notification frequency. Set email notifications for a survey - none, instant, hourly, daily, weekly.

RESPONSE LIMITATIONS

  1. Multiple responses per respondent. Decide if respondent will be able to complete survey only once or multiple times (multiple responses per one survey, useful for kiosk surveys, survey stands or computer labs).
  2. Going back to previous page. Decide if respondent will be able to go back to the previous page of the survey.
  3. Time to complete. Set time allowed to complete survey.

COLLECTOR LIMITS

  1. Total responses limit. Define maximum allowed number of responses for a survey.
  2. Survey available until. Define maximum allowed time of survey.

SECURITY OPTIONS

  1. SSL secured. Encrypt surveys with SSL / HTTPS  (Secure Socket Layer).
  2. Password secured. Secure survey access with a password.
  3. IP Filter. Limit or allow access to a survey for selected IP addresses.

INTEGRATION SETTINGS

  1. Response ID. Allows external application (for example CRM, eShop, Portal) to manage the way survey responses are collected.

* Response ID feature is available in Enterprise plan.