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FAQ

What is collector?

In order to send survey to your respondents, first you need to create collector. Collector contains link (URL) to your survey. Type and collector parameters will determine how your responses will be collected.

Survey distribution channels :

Simple / URL / Link

  1. www
  2. email
  3. email embedded survey
  4. widget www
  5. popup
  6. Facebook, Twitter

mysurveylab mailing

  1. email with tracking option

To learn "how to create collector" visit Create collector page.

NOTE. Collectors will help you to repeat survey for another period, new respondents group or new distribution channel. 

Collector application examples

Recurring surveys

In order to collect responses monthly, quarterly or yearly you will just need to add a new collector for your survey.

Example. Monthly surveys will have separate collector for each month : 

  • January
  • February
  • March
  • ...

Each collector has its own link (URL). You will need to send a new collector for each time period. You will be able to analyze data separately for each collector or for the whole survey.

Segmentation by respondent

In order to send survey for different respondents groups all you need to do is to create separate collector for each group. 

Example. If your organization have offices in different cities, all you need to to is to create separate collector for each city :

  • Chicago
  • New York
  • San Francisco
  • Washington

Segmentation by distribution channel

In order to collect responses for the same survey using different communication channels (www, email, Facebook, ...) all you need to do is create separate collector for each channel. 

Example. If you communicate using different channels with your clients, all you need to do is to create collector for each communication channel :

  • web service
  • email
  • Facebook