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FAQ

Export results

Export function is designed for users that use advanced analytical software for data analysis. You can export survey results any time.

NOTE. Export files are updated in a real-time or in time intervals that depends on the report size :

report below 1000 responses - in a real-time
reports 1001 - 5000 responses - every 3 hours
reports 5001 - 50000 responses - every 6 hours
reports over 50001 responses - every 24 hours

In order to export survey results :

  1. click on Export button
  2. select export format, method and character coding method (for survey in English it is recommended to select UTF-8 coding)

MS Excel limitations

Old MS Excel versions can have problems with import of long surveys. Excel 2003 and order versions have limitation of 256 columns.

  1. Excel 97, 2000, 2003 (file extension .xls), 65.536 rows, 256 columns
  2. Excel 2007, 2010 or later (file extension .xlsx), 1.048.576 rows, 16.384 columns

NOTE. Each zip exported from mysurveylab contain flatten file, it means that the file doesn't contain ENTER characters which may cause problems with proper data import into MS Excel or SPSS.

Depending on Account Settings, data in export files can have on of the following formats  DD-MM-YYYY, MM-DD-YYYY, YYYY-MM-DD, where DD - means day, MM - month, and YYYY - year

* Option available in Starter, Standard, Professional and Enterprise plan.